Billing Terms and Conditions

Billing Terms & Conditions – Amara Avenue

Effective Date: September 23, 2025

Who we are

Amara Avenue is a brand of RavenCom LLC. We operate amaraavenue.com and process payments via Shopify Payments (PCI DSS Level 1).

Accepted payment methods

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital wallets: Apple Pay, Google Pay
  • Currency: All transactions are processed in USD.

Pricing, taxes & fees

  • Prices are shown in USD.
  • Sales tax is calculated at checkout where applicable and itemized before you pay.
  • No hidden fees. Shipping is free on US orders (see Shipping Policy).
  • We reserve the right to correct pricing/availability errors and cancel/refund orders impacted by a material error.

Payment authorization & capture

  • Your card/wallet is charged at checkout. Some banks first show a temporary authorization hold.
  • If authorization fails or is later declined, we may cancel the order and notify you to use another payment method.

Order confirmation & invoices

  • We email an order confirmation after checkout and a shipping confirmation with tracking when your order ships.
  • Need an invoice copy? Email info@amaraavenue.com.

Failed payments & disputes

  • If a payment fails, you can retry within 24 hours; otherwise the order may auto-cancel and inventory releases.
  • Please contact us first regarding any billing error. Chargebacks without prior contact may delay resolution.

Cancellations & changes

Refunds

Refunds are issued after returned items are received and inspected per our Return & Refund Policy. Please allow up to 10 business days for the refund to appear on your original payment method (your bank or card issuer may take additional days to post the credit).

Fraud prevention & verification

To protect customers, we may verify orders (e.g., billing/shipping checks) or cancel orders suspected of fraud. We only sell and ship within the United States (see Shipping Policy).

Privacy & security

Payments are processed via Shopify Payments (PCI DSS Level 1); we do not store full card numbers. See our Privacy Policy for details on how we collect and use personal information.

Contact

Email: info@amaraavenue.com
Phone: +1 757-748-0415
Support Hours: Mon–Fri, 9:00 AM–5:00 PM MT

Company details

Amara Avenue — a brand of RavenCom LLC
Registered office / Mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
EIN: 98-1856919
(Statutory registered office; no walk-ins or returns.)